Customer Service & Ticketing Associate - Hospitality Industry

Are you passionate about delivering exceptional customer service in a dynamic hospitality environment? PT Citra Buana Prakarsa is seeking a motivated Customer Service & Ticketing Associate to join our team in Bali’s vibrant tourism hub. As a Customer Service & Ticketing Associate, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. Our company is dedicated to providing top-notch service and creating unforgettable experiences for our guests. Located in the heart of Badung, you'll be part of a team that thrives on delivering outstanding hospitality.

In this role, you will handle customer inquiries, resolve issues, and manage ticketing systems to ensure smooth operations. You will work closely with our team to maintain high standards of service and guest satisfaction. This is an excellent opportunity to grow your career in the hospitality industry, with opportunities for professional development and advancement.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and professional responses
• Manage and resolve service requests and issues using our ticketing system, ServiceNow
• Document and track customer interactions and service requests
• Collaborate with the team to ensure high standards of service and guest satisfaction
• Provide excellent customer service, ensuring guests have a positive experience
• Maintain accurate records of customer interactions and service requests
• Stay updated on company policies and procedures, and ensure compliance with all regulations
• Participate in team meetings and training sessions to continuously improve service standards

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field
• Proven experience in managing ticketing systems, preferably ServiceNow
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work well under pressure and meet tight deadlines
• Proficiency in English and Bahasa Indonesia
• Familiarity with hospitality industry standards and best practices
• Ability to work both independently and as part of a team

🛠️ Keahlian

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